The Salesforce Service Cloud has evolved quickly in the last 5 years. Implementing case feed and knowledge can be challenging. At Janati, we know all the ins and outs of the service cloud including service contracts, assets, and entitlements. We can set up your business processes to manage and report on escalations and SLAs. With all the channels Salesforce offers, email to case, live agent, community, it's hard to find any consultant who is knowledgeable with all, as well as has the experience for a large migration and roll out.